A ticketing system is the most common means of correspondence that hosting providers offer to their clients. It’s typically part of the billing account and is the most efficient way to handle a problem that requires a certain amount of time to examine or that has to be forwarded to an administrator. Thus, all responses added by either party will be kept in one and the same location in the event that someone else wants to work on the problem at hand and the info in the ticket will be accessible to all parties. The negative side of using a ticketing system with most web hosting platforms is that it is not integrated into the web hosting Control Panel, which implies that you’ll have to sign in and out of at least two accounts to perform a particular procedure or to reach the company’s help desk support staff. In case you desire to administer several domain names and each one is hosted in its very own account, you’ll have to use an even larger number of accounts simultaneously. Besides, it can take a substantial span of time for the hosting provider to respond to your ticket requests.
Integrated Ticketing System in Website Hosting
Our Linux website hosting packages include an integrated support ticket system, which is an indivisible part of our custom-created Hepsia Control Panel. In stark contrast with other comparable tools, Hepsia will enable you to manage everything associated with the hosting service itself in the same place – invoices, website files, emails, support tickets, etc., eliminating the need to use different admin consoles. In case you’ve got any pre-sales or technical questions or any problems, you can post a ticket with just a couple of mouse clicks without the need to leave your Control Panel. In the meantime, you may pick a category and our system will offer you a variety of informative articles, which will provide you with more info and which may help you solve any particular issue even before you actually open a ticket. We guarantee a trouble ticket response time of no more than sixty minutes, even if it’s a weekend or a national holiday.
Integrated Ticketing System in Semi-dedicated Hosting
In case you have a semi-dedicated server account with us and you wish to contact our client service team members, you will be able to send a ticket straight from your Hepsia Control Panel instead of using a completely different customer support platform as you will need to do with the majority of hosting providers on the marketplace. Our integrated trouble ticket system will permit you to open a new ticket easily and to search through older tickets using a smart search box. Plus, you’ll be able to read the applicable knowledge base articles that our system will offer you in accordance with the category that you pick for your new ticket. You can accomplish all the aforementioned operations without leaving your Hepsia Control Panel at any moment, which implies that if you confront any difficulty or have a query, you can get in touch with our technicians and resolve the issue at hand in less than sixty minutes through one single platform.