Assistance Channels

  • 1 hour ticket response time

  • A 1–hour Inquiry Answer Warranty

  • Our customer help and support crew is available 24/7/365 to reply to every one of your support questions. Every ticket you send out to us shall be resolved within up to one hour. If your issue demands the help of one of our administrators, we are going to address the ticket to the person on duty and will notify you that the problem is under control.

  • Top quality support service

  • Qualified Tech Help Service

  • Our tech help staff will be online for you day–and–night to to respond to all service inquiry tickets that you send to us. We offer customer support for all programs that are pre–installed on your hosting server. These include our in–house designed Control Panel, the preferred OS and the server management panel (depending on the VPS type).

  • Intuitive help center

  • An Informative Help Zone

  • Each section of the Control Panel that is available absolutely free with your VPS offers you an inbuilt articles base. You will see a bunch of extensive how to articles and reviews and a collection of step by step video courses that demonstrate all the essential site supervision responsibilities. You can start using them by pressing the Help or Video control keys in the right side of each Control Panel section.