The accessibility to the customer and technical support that a website hosting company provides can tell you a lot about the services they provide too. If you can use only email messages and / or tickets, you have most probably found a reseller and not the web hosting provider. When this is the case, you will probably have to wait for several days so as to have an issue resolved as the reseller may not be checking their communication on a regular basis or they may have to contact the actual web hosting company for further assistance. When the provider can provide several options for communication with short response time that are available at any moment, they're almost certainly the top provider, not just a reseller. Therefore you'll take advantage of well-timed assistance and top-notch support because they'll have direct access to the servers where your account is. Regardless of the issue - technical or sales, it's generally better to have the option to get hold of your website hosting company directly via your favourite method of communication.
24/7 Customer Support in Website Hosting
We acknowledge the importance of getting assistance without delay, so our website hosting services come with 24/7 support plus several means of contact. If you don't have an account yet, you can give us a call or use our live chat and speak with a live representative, so as to inquire about our services or check if our servers meet the system requirements for your websites. In this way, you won't end up buying a service which you cannot use effectively. If you already have your website hosting account with us, you can also open a support ticket from your Hepsia hosting Control Panel in case the issue is strictly technical or it needs further analysis. In contrast to the vast majority of providers out there, we answer to all of the tickets within an hour, so you will not have to wait for a whole day. Our support services are available twenty-four-seven, even during official holidays.
24/7 Customer Support in Semi-dedicated Hosting
You're able to try out our support services even before you aquire a semi-dedicated server account from our company since we have telephone and live chat support for billing, pre-sales and common queries. Our representatives can help you select the perfect package or provide you with information about our servers, in order to check whether the system requirements for your sites are met. If you are an existing client, you can also get in touch with us via electronic mail or via our ticketing system, that can be accessed through the Hepsia website hosting Control Panel. We warrant that if you employ any of these 2 ways of correspondence, you'll get an answer within no more than an hour and that’s 24/7, including weekends and official holidays. If you have used the website hosting services of other service providers, even big ones, you're able to compare the reply time since it usually takes a whole day for them to handle a support ticket.
24/7 Customer Support in Dedicated Web Hosting
With a one-hour maximum reply time warranty, you will take advantage of lightning-fast support when you order a dedicated server from our company. Our customer and tech support crews are online 24/7/365, therefore every time you open a ticket through your billing account or you send an e-mail message related to any kind of issue with the server or the pre-installed software on it whatever the time of the day, you will get a reply within 1 hour, even during holidays. Our ticketing system is the perfect option in case the issue in question requires more time to be solved or when it needs to be sent to our admins, since it's easier to keep track of the communication sent on both sides. For common, billing and sales issues/inquiries, you will be able to phone us or talk to a live representative using our chat service. If you include the Managed Services upgrade to your server plan, our administrators will also help you with third-party software set up and troubleshooting and similarly to the standard support, this service is available 24/7 too.