In case you’re a website owner, a problem can always appear and it does not automatically need to be connected to the web hosting service. For example, something might go wrong when you bring a script up to date or some crucial content may be edited or deleted unintentionally. No matter what the nature of the problem may be, you will need to get in touch with the respective tech support team and ask them to restore a backup or to assist you in fixing the problem that you are having. How quickly they’ll do this will determine the period of time that your sites will be unreachable. For given websites such as social networks or online stores, a lengthened outage duration often equals losing visitors and cash. This is why, it’s essential to use the services of a hosting company that provides not only a very good customer service, but also a well-timed one.
One-Hour Response Guarantee in Website Hosting
With a website hosting from us, you can just forget about waiting for hours, or even all day, to obtain a reply to a trouble ticket or an e-mail. No matter when you touch base with us, we will assist you within no more than sixty minutes with any technical and sales enquiries you might have. In fact, our real reply time almost never surpasses 20-30 minutes. As we are at your disposal 24 hours a day, 7 days a week, you’ll always obtain assistance in a timely manner and we understand how important this is in the Internet world. Shortly after you contact us, we will reply to your inquiries. If you stumble upon any technical challenge, we’ll resolve it on your behalf, or we’ll give you all the needed information if there’s something that you have to do yourself.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our client support team representatives will be at your service at all times and they will answer any trouble ticket that you submit through the web hosting Control Panel within no more than 60 minutes. The response time is guaranteed regardless of whether you have a generic inquiry in regards to your semi-dedicated server or you come across a certain difficulty and for most issues you will not have to wait even that long. Regardless of what the nature of the issue is or what time of day or night it is, we will be there to help you out, as we are available 24/7/365 to take care of any technical, general or billing issue. In case you get in touch with us about anything that is within our capacity, we’ll sort it out before we reply, so you will not have to wait for hours or even days while the problem lingers. In case there’s something that you have to do on your end, we’ll provide you with the required info – what workable solutions to try out, what steps to take, etc.