You'll find a lot of website hosting companies on the market today, but the majority of them are resellers that have limited resources, especially in terms of support. One way to distinguish them is the option to contact the company by phone. The level of support that you can get through this particular method of communication will vary based on the service provider - several of them provide experienced phone support, while others offer general and customer support only as some matters are more time-consuming and it's a lot less difficult to be resolved with a support ticket, particularly when the situation has to be escalated. However, it's good to know that you can always reach your web hosting supplier as there are a lot of small matters that can be resolved easily and in a timely manner through a phone call, not mentioning that you can get more information regarding the services before you become a customer.
Phone Support in Website Hosting
As we have live telephone support 14 hrs every day, you can contact us and speak with our customer support agents to get more info about the Linux website hosting packages that we offer and ensure that our servers match the system requirements for your websites prior to you buying anything. For your convenience, we now have telephone numbers on as many as 3 different continents so you will be able to call the one closer to you - in the U.S.A., the United Kingdom or Australia. In case you are already a customer, you'll be able to call us about general and billing issues, and about some technical ones. In case the problem is strictly technical or it can take longer time to handle, you will have to employ our ticketing system, that will enable both you and our technical support team to monitor the info given by both sides.
Phone Support in Semi-dedicated Hosting
Every time you want more information for the Linux semi-dedicated hosting packages that we supply, you're able to call any of the three support phone lines that we have across the globe - in the U.S.A., the UK and Australia. In this way, you will be able to check ahead of time whether our services are appropriate for your web sites. If you are already our customer and you own a semi-dedicated account, you have the option to get in touch with us over the phone for 14 hours daily about any type of billing or general queries. For entirely technical matters you're able to use our ticketing system to get in touch with our tech support since someproblems simply require additional time to be taken care of, still we can help you over the phone with numerous minor technical problems as well, saving you time and efforts.